Returns & Exchanges

At September Coffee Company, we prioritize the freshness and quality of our small-batch roasts; therefore, we offer a 30-day satisfaction guarantee on all coffee and brewing equipment. While perishable items like roasted beans cannot be returned once opened, we are committed to making it right if you are not completely satisfied with your brew.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] within 30 days of your purchase with your order number and a brief explanation of the issue.

• 2.
  Review and Approval

  Our quality control team will review your request within 48 hours to determine if a return, replacement, or store credit is the best solution for your specific situation.

• 3.
  Prepare Your Package

  For non-perishable items like grinders or filters, securely pack the unused item in its original packaging and attach the prepaid shipping label provided by our team.

• 4.
  Receive Refund or Credit

  Once your return is received or your claim is approved, we will process your refund to the original payment method or issue a digital gift card within 5-7 business days.